Working hand-in-hand with the Loris team has been fantastic. When help is needed, they always provide quick turnaround assistance! The team is very generous and amazing.
The agent assist technology helps customer experience reps work more efficiently and maintain more consistent quality. The automated intent or category tagging takes that burden off the agent and contributes to our voice of the customer reporting and customer experience operational forecasting. The Loris team are great collaborative strategic partners as well.
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