The team makes the product.
This is a leading rental management tool, and I have tried a few, the differences are really minimal.
So why am I leaving 10 stars? The team.
The team proactively reached out to me when one of my rentals were having issues, did not mention that I had made a mistake during the enrollment, and generally were supportive of me and my business.
Something will go wrong. When you choose any product. It's just a fact of life. What matters here is that it is resolved before you even think to check your email. I don't know how, I thought their enrollment was automated (it is, I had just mistyped something) -- nevertheless, a real person picked it up as fast as an automated system would.
No, I'm not kidding, I'm being paid for this review, but as a technology professional, I could not tell, nor did I expect, that a real person picked up my request within a minute. Not to put any pressure on you Lodgify :) If you enter all the details correctly, it will just work, but if not, it will just work.
They knew the intricaties of the Booking.com system I was using, and despite Booking.com being trash, they managed to work around it. I don't even open the awful Booking.com app. I just use Lodgify. It lets me actually charge a guest's card. Booking.com... does not, even though that's the minimum you would expect. Lodgify makes up for the inadequacies of Lodgify, but does charge a fee unless you are on the pro plan, though having lost about a hundred before I started Lodgify, I don't mind paying this, knowing I can upgrade to fee-free if I make a certain amount of bookings, it's all about saving time, and I definitely save that 1% in stress and time.
I don't even use the excellent Airbnb app, I just have Lodgify installed, I have never needed more. At first I didn't trust it fully (as you shouldn't) and checked all apps, but after a while, as there were no issues, and everything was synced quickly, I decided to stop checking Airbnb and Pulse apps. I LOVE having a single-pane-of-glass to manage my business.
When you open up the TypeForm page to link a connection, suspend judgement for a moment, it looks like a survey that is picked up by a real person, and you think you'll have to wait for a few hours. THIS IS AUTOMATED. So rest assured, it will be added within 5 minutes.
Unless, of course, like me, you fat finger something, then a person will pick it up and remedy it if they know what you mean, but they are very careful, they double-check everything. That being said, they will not ask useless questions.
tl;dr amazing team, product is automated, product makes up for the no-doubt-awful systems you will be linking into it.
Choosing Lodgify as our booking engine and channel manager has been a game-changer for my business. The booking engine and channel manager were my main challenges, but with Lodgify, everything synced seamlessly.
The LITE program allowed me to start with minimal risk and upgrade my facilities based on feedback.
The ability to adjust my product features in response to real-time feedback has been precious.
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.