The quality of the information loaded and the ease of navigation within the system.

We implemented LivePro into one of our government clients. The resultant impact was immediate with a reduction in talk time drastically reducing abandonment rates improving service and setting the building blocks for rapid ROI.

Best knowledge management solution for teams. We implemented it recently and client raves about it. It has got knowledge to the people who are talking with customer, radically dropping handle times and wait times. The ability to put on the web the info helps people get answer they need when they need it.