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LivePerson

Show rating breakdown
170 reviews
  • 2 profiles
  • 13 categories
Average star rating
4.2
Serving customers since
1995

Profile Name

Star Rating

121
30
15
2
6

LivePerson Reviews

Review Filters
Profile Name
Star Rating
121
30
15
2
6
Christopher T.
CT
Christopher T.
Business Systems Analyst II at TELUS
03/20/2015
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great Agile Solution w/ Quick Launch.

The best thing about this solution is that it allows you to be completely agile. Our ability to commit to changes quickly and efficiently and continue operations as BAU is a big win.
Jared B.
JB
Jared B.
E-Commerce Customer Service Representative at Allen Edmonds Shoe Corporation
03/16/2015
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

LivePerson review

I like the fact that you can have canned responses. It really quickens how fast you can respond to a customer. Another nice feature is the fast keys. For example, if a customer comes on, I only have to click F2 to answer the chat and then I only have to click F3 to go to the next chat response. That way I don't have to click the buttons on the mouse every time.
Jon R.
JR
Jon R.
Digital Marketing Manager at Stanley Black & Decker, Inc.
11/11/2014
Validated Reviewer
Review source: Organic

Chat is where it's at

I have used Live person for over 10 years! very easy to set up and use.

About

Contact

HQ Location:
New York, NY

Social

@LivePerson

What is LivePerson?

LivePerson is a technology company that specializes in conversational AI and messaging solutions for businesses. Their platform enables companies to engage with customers through various channels, including messaging apps, websites, and mobile applications. LivePerson's AI-driven tools facilitate real-time customer interactions, automate responses, and enhance customer service efficiency, aiming to improve overall user experience and business outcomes. For more information, visit their website at [liveperson.com](https://www.liveperson.com/).

Details

Year Founded
1995
Ownership
NASDAQ: LPSN