This is an update to my previous LetterLabs review. What really stands out with LetterLabs are lots of things and for me their customer support makes all the difference and why I have settled on LetterLabs as my go-to platform for pen letters and postcards. Past two months have tried other wannabe competitors...but the three I worked with way too clunky to navigate and iron out the design issues I was having with each project which were note cards with envelopes. So I came back to Letterlabs after trying the other platforms and what a refreshing and welcome experience. Not only did I get almost immediate real-time phone call from their support people who walked me through the questions I had about a particular issues I was having with getting the design down just the way I wanted it to look, but they showed me additional tips --- again, real-time via screen-share AND speaking directly with them by phone --- all made a big difference is getting me where I wanted to go. Also, and this to me maybe even more important, I was able to reach the individual who heads up the team that does customer support for my particular account --- and was able to learn more stuff about what kinds of cards and letters are pulling best and also the ones that for any number of reasons are not working. That last part --- what is not working --- good to hear that because it shows transparency and not all the sugar coating sales pitches so common from support people. All in all, I'm a very happy camper with LetterLabs and am still learning tricks and tips for improving my direct mail. Simplicy and works without having to spend lots of time making it work. I do direct mail on regular basis and came to LetterLabs already sold on getting letters opened and read. All depends on what you say in your mailing plus what it costs to get your mailing out the door. So I checked out alternatives to LetterLabs ---- tried them out on at at time. Gave them all a fair shake... and ended up back with LetterLabs. Not just for LetterLabs pricing --- which is easy to understand, transparent, and cost-per-mailing better than their competiton, but because LetterLabs keeps things simple without sacrificing functionality. Plus, if I need help their support folks are there real-time.

Easy to use platform. I went in, clicked through it and had my ready to use post card and envelope done in just a very short amount of time. I was impressed with the great UX design of the platform - and the pricing is fair as well. Great if you want to send out personalized looking cards. The account executive was very attentive and I even got a onboarding call - but I already had figured everything out myself. Super friendly people and a pleasure to work with!

Letterlabs is pretty straightforward. Their website is easy to navigate and pretty much has everything I need. Their customer support is also very good but the ways they can be reached could be improved.