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Language I/O

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66 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2011

Profile Name

Star Rating

53
15
0
0
0

Language I/O Reviews

Review Filters
Profile Name
Star Rating
53
15
0
0
0
Eric S.
ES
Eric S.
11/10/2023
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

LIO's service and tech tools (ex: dashboards) are an absolute treat for us longtime customers.

What sets Language I/O apart is their digital-first, human customer-first-and-foremost approach to working together with us. We are a larger company that takes near full advantage of all the tools LIO offers to enterprise customers. Still, knowing Viviana and Heather, I have to believe that even their start-up clients get white-glove service. I appreciate how quickly they adapt to change, and how eager they are to collaborate with other vendors we have. It's how LIO intertwines tech solutions with a human-approach that I hold in such high regard.
VG
vamshi G.
11/09/2023
Validated Reviewer
Review source: Seller invite
Incentivized Review

Super easy to setup and use

Ease of setup , integration and use is super easy. Our salesforce admin was able to setup with very very low effort. The support is very responsive Supports key channels for our business and is cost efficient over legacy approaches. Highly recommend to evaluate this product and featuers for your needs
Saška M.
SM
Saška M.
Director Customer Operations, Member at Beta Gamma Sigma
11/09/2023
Validated Reviewer
Review source: Organic
Incentivized Review

Seamless Integration, Efficient Global Communication, and Outstanding Support

Language I/O seamlessly integrates with Salesforce Service Cloud and Chat Bot, facilitating real-time translation for global customer communication through chat messages and emails. The swift implementation and maintenance-free operation have made it a daily tool for our agents. The efficient, practical, and cost-effective service, coupled with flexible pricing, has been complemented by the professionalism and solution-driven approach of the Language I/O team. It's ideal for a globalizing company, aiding quick onboarding and language support, enabling scalability without additional hiring, and offering around 150 language pair translations, including machine and live translation services. Suggestion: Create a glossary for contextual, company/industry-specific terms to ensure accurate translations across all languages.

About

Contact

HQ Location:
Cheyenne, US

Social

@languageio

What is Language I/O?

Language I/O's software enables monolingual (i.e., English speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With our unique machine translation technology, we can get your team up and running with accurate, secure translations for your company and industry within 4 hours. Our GDPR compliant and ISO- 7001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to your customer service agents in the platforms they already use, we empower them to respond to customer email and chat queries with the click of a button. We are the mothership of multilingual customer support. Welcome aboard!

Details

Year Founded
2011