I have not experienced any downtime so far. The team is very helpful, they even assist via WhatsApp I don't have to wait long for a response.

Multiple integrations are available which make the platform work very seamlessly.

Kommunicate provides an amazing and modern UI for our library's chatbot. We were easily able to integrate this with our existing Dialogflow bot, but we also can create a chatbot using their service, which is a lovely option. There service also comes with analytics, which is really nice since Dialogflow's analytics feature alone are not as easy to understand (Grow level). I also like Komunicate's documentation and help guides. I'm not a programmer, so I really appreciate how clear their instructions are for embedding chatbots, integrating multple chatbots, and enabling rich messages. It really makes creating chatbots easy and accessible. Lastly, I've only had really great customer experiences with them. The Kommunicate customer service team is reliable, quick to answer any questions, and they really work with you.