We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools.
What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze.
Keeping is a shared inbox and customer support tool that integrates with Gmail and Google Workspace. Keeping allows you to collaborate on your shared inbox without ever leaving Gmail.