It is a software that shows us all the performance of our team live in a single place. It has a great choice of metrics and allows us to decide which ones work best to evaluate our team. The Missions and QA house is one of our favorite as thanks to this it has allowed us to take the team to another level of performance that we didn't imagine we could reach so quickly. Our team is very motivated to achieve the weekly goals/missions through the Ninja avatars this important piece of the puzzle is what makes it groundbreaking. The gamification makes it fun and easier for our team to understand and reach the goals.

The efficiency! We can pull stats in a second without having to extract data from multiple sources, and format in spreadsheets etc. If I want to look at a certain metric, in a certain time frame, for certain people - I can check in just a few clicks. I also like the aesthetic, and the friendly / non-intimidating nature of Kaizo. This makes it appealing to our Team Leads, as well as Agents, and it doesn't portray a negative view to performance management. The Kaizo team have been with us since Day 1 of our Kaizo journey, and we always feel like our thoughts and opinions are listened to. In terms of customer care, the team are attentive and have really taken the time to understand our business and what we need.

The software engages and motivates the teams through gamification with cool Ninjas! This allows the teams to feel like they achieve something through leveling up. The team are fantastic and care a lot about their customer's success.