I love the user-friendly interface of the Jetlink Conversational AI Platform, which offers low-code solutions making it very accessible and easy to navigate. The setup process was seamless, thanks to the assistance from our customer manager, allowing us to get started quickly without any challenges. I appreciate its capability to present a unique experience to our customers, enhancing our service by allowing us to operate 24/7 as a live representative, thereby significantly increasing customer satisfaction. The platform's continuous implementation feature is highly beneficial as it integrates seamlessly into our real workflow processes, enhancing our efficiency and making tasks easier to manage. Its integration with our CRM system, Microsoft Dynamics, is particularly valuable for opportunities, customer, and survey management, helping us to maintain robust customer relations. I truly value the flexibility and continuous implementation of the platform, which has given us a competitive edge, keeping us one step ahead with positive customer feedback. Finally, the platform's price performance is excellent, offering great value for the cost.

The aspect of Jetlink that I like the most is that it doesn't lose context in conversations. When a user refers to a previous conversation, the system can understand it. Additionally, the no-code flow design allowed me to quickly produce prototypes even without a technical team.

The conversational assistant we developed together with Jetlink — ChatBYD — has delivered impressive results in both user experience and content accuracy. The ability to continuously enhance and fine-tune the bot has allowed us to quickly adapt to changing customer needs. It performs particularly well in recognizing user intent and guiding them through test drive requests, vehicle features, and dealership locations. Throughout the project, Jetlink acted not just as a vendor, but as a strategic partner. A special thanks to Gizem Telgeren, who supported us every step of the way. Her clarity in explaining the platform, hands-on guidance, and knowledge-sharing approach made a real difference in our process. We built a strong collaboration based on learning and mutual trust.