One pane of glass for most IT RMM, PSA, and remote connection use cases. Free remote connection software, their active on their forum, free script writing for procedures, and can't beat the price (was "Always free forever" until about a month ago)

It *was* free, however, it is still the lowest cost RMM that's available. For the price point, the features are great, and they're always improving the product, which is a huge plus for me. I'm just starting out as an MSP, so having access to something that's cost effective is fantastic. It seems pretty clunky from the get go, but once you actually configure it the way that you want it (including custom branding) - it's not so bad. I also love that there's a self-hosted option, for those of us who don't want to rely on their service.

I like that it is free. Has great patch management. Remote control of Windows and Mac devices. Monitor iOS and Android devices. Monitor Linux devices.