I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket.

Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs

The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the proper people are notified.