I like the fact that IssueTrak can be used for so much more than just issue tracking. By using Tasks, you can actually set up workflows. We are thoroughly dependent upon their Asset Management module. We also use the Active Directory module. I have been dealing with software vendors for more than 30 years, and I will tell you that IssueTrak's support team is the best I have ever dealt with. Oh, we have had IssueTrak for 5 years and our IT department services 1000 users.

Reporting, Ease of Set-up, Excellent Customer Support ..............................................................

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults.