We use this tool mostly for the knowledgebase and ticketing system which work great. it is extremely helpful in our professional environment. I thought the Active directory implementation was easy and seemless. Their tech support is responsive and knowledgeable which is extremely important to me.

We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking database for our application development team. We then expanded it into our Helpdesk system and now we serve over 1000 users, across multiple locations, averaging about 3000 tickets a month. Issuetrak is a scalable product that can grow with your company and is flexible in design that it can meet the various needs of an organization.

We are an IT Solutions and Support Provider with approximately 100 customers. Since we implemented Issuetrak our customer service has increased do the ability for our customers to self service themselves. We have implemented a comprehensive Issue Tracking and Escalation. Knowledge Base and Inventory for all of our customers.