It is easy to use, quick to set up and adjust to meet our needs. We like being able to create task workflows to allow different sets of tasks for differing paths to completed tasks. Support is always friendly and quick, with a vast selection of FAQs that can answer most of the common questions to situations that come up

Having the facility to enable users to email the helpdesk, was the biggest like for us, we used to get people emailing separate members of the team, which would cause problems for tracking the jobs. The ease of use and the dashboard overview at a glance are great.

Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic or motion picture like, similiar to a .net application, it provides all the functionalities required to track all the requests flowing through our 500+ staff IT department so no request is falling through the floor just because someone is on vacation. It provides sufficient information to capture the demand of a IT department.