Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
Completely customizable and mapped to our internal sales process and stages. Easily modified with admin rights as elements grow and change. For the cost, it's hard to beat.
Its simplicity of use is what I most admire about this application, it allows me to create, edit and consult sales processes in the fastest, proactive and simple way possible, which for me turns out to be something quite useful, since in sales decisions must be made many times quickly, but based on solid data that guarantees us that we are making the right decision, in addition, the fact that its interface has such a simple design but at the same time so powerful is something extremely unique, since from the same window I can access all the functions I need without having to navigate through various menus or windows to get to where I really want to go, the reports it generates are extremely detailed, if you want to make a query or see the status of your sales you can be completely sure that in your reports you will get all the information you need without any type of omission, in addition to your support team the user is always available and responds quite quickly, it seems that he was at my entire disposal 24/7
RS
Rick S.
Director of Sales Operations at Sentry (sentry.io)
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