the ipscape is very helful for me as a quality analyst becuse I can be able to listen to calls and export data. listening to calls is very important to I can give feedback to my team
i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance
I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls.
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