We can route calls to reps who are available, so our prospects don’t have to wait. We can also trace each call back to the marketing campaign it’s associated with, which helps us not only handle calls more efficiently but also gain more insight into our marketing campaign performance.It is competitively priced, got a dedicated support page aswell, also gives a small intro tutorial video to help the new users with navigation to help them with on boarding. The platform performs as intended in terms of functionality The platform performs as intended in terms of functionality. Its AI capability of getting info from the calls, getting the caller sentiment data, caller intent, AI generated transcripts are helpful too.

I like that Invoca allows us to segment our call data very granularly at the campaign level and helps us tie calls to sales through the Salesforce integration. Invoca has an amazing account management and technical support team who is always available to answer questions and is quick to respond to issues or when we work on new functionalities. I appreciate that the platform is cutting-edge, specifically incorporating AI elements, and offers a lot of flexibility in capturing data elements from web pages to tie to phone calls. The initial setup of Invoca was very easy, and it evolved smoothly as we integrated it further into our tech stack.

What I like best about Invoca is the depth of call insights it provides, giving us clear visibility into performance and customer intent like never before. The biggest upsides are using those insights to directly inform and optimize our media strategy, plus working with a support team that’s extremely knowledgeable, proactive, and always willing to go above and beyond.