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Intercom, Inc.

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4.5 out of 5 stars
3,208 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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2474
676
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41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
676
107
40
41
Žan K.
ŽK
Žan K.
06/13/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

It has a great flow and it's intuitive to use.

|Intercom
The most helpful thing is that it is easy to use. You can easily assign the conversations between different teams or users. It is easy to implement it into any application. The team is very attentive and will keep you up to date with the lastest updates, if you run into any problems the CS team solves it very fast. Our company uses it on a daily basis. It has alot of other useful features, such as articles, reports and you can also save contacts in it. It's fairly easy to integrate into any team.
PP
Pranav P.
06/12/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Makes it easy to connect with clients

|Intercom
Ease of use, dosent take much time to understand its functions. It does not lag and performs smoothly.
RS
Rohit S.
06/12/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Ease of access and organized

|Intercom
Provide a good customer experience and helps in business growth.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011