1. Home
  2. Intercom, Inc.
Product Avatar Image

Intercom, Inc.

Show rating breakdown
4.5 out of 5 stars
3,208 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
Product Avatar Image
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

Visit Website

Profile Name

Star Rating

2474
676
107
40
41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
676
107
40
41
Scott M.
SM
Scott M.
Affiliate Coach at PastorServe, Inc.
09/30/2024
Validated Reviewer
Verified Current User
Review source: Organic

Infant support for your website visitors

|Intercom
Very intuitive, tons of options depending on your business needs, and top notch customer service!
DA
Daniel A.
09/30/2024
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

We use it for integration with luxury intercom.

|Intercom
It is good to be able to integrate forms into the chat window to receive information from our clients.
MJ C.
MC
MJ C.
09/30/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Best customer service solution in the market

|Intercom
I think it's a testament to Intercom that it's been the go-to tool for customer communications in the last three companies I've worked at, ranging from small startups to large public organisations. As a Product Marketing Manager, I love how intuitive, user-centric, and visually appealing Intercom is. From recruiting users for beta testing to sending newsletters and building product tours, it's fantastic to cover such a range of capabilities with one single tool. Their customer support team is also excellent. Whenever I've encountered a blocker, they've been quick to respond and provided great support.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011