We are a SaaS startup that began using Intercom three years ago. The Intercom Startup Program gave us significant cost savings during our first year. By integrating Intercom into our service, we’ve been able to offer instant assistance to our site visitors and users. The platform’s extensive documentation and responsive support have been invaluable in helping us take full advantage of its features. I highly recommend Intercom—it has streamlined our support workflows, saving both time and money while enabling us to provide more efficient service to our customers.

Having access to the appropriate tools is crucial for me as our company's Customer Success Manager, since it determines our effectiveness and influence. For our team, Intercom's FIN AI Copilot has changed everything. Our operations and communication quality have significantly improved as a result of our capacity to rapidly access knowledge, automate responses, and provide real-time customer support. My team has saved time on repetitive chores by using the AI Copilot's intuitive interface to swiftly access accurate information. Because of this, we are able to concentrate on offering our clients higher-value services, which has increased our response times and customer satisfaction levels. It's been a huge help to be able to optimize procedures without sacrificing service quality. One particularly noteworthy aspect is the clever suggestion engine. The program makes sure that everyone is on the same page and gives team members—especially the more recent hires—greater confidence in their interactions by recommending suitable answers based on previous encounters. Furthermore, because the AI can learn from repeated interactions, it continuously adjusts to meet our needs and gradually increases our efficiency.

The team at intercom is always there to help. As we have grown our company intercom has been a key partner in it. FIN has bee huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation. Intercom allows our team keep up with clients everyday. We are able to support 3 different products with one intercom installation.