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Intercom, Inc.

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4.5 out of 5 stars
3,208 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
676
107
40
41
MB
Mustak B.
12/06/2024
Validated Reviewer
Verified Current User
Review source: Organic

Amazing Support Platform

|Intercom
The best about Intercom is easy of usability. Intercom is a feature rich platform and allows easy integration to salesforce and its best to create internal tickets to support various teams
Tobi D.
TD
Tobi D.
12/02/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great - the best support app out there IMO

|Intercom
Loads of features that make it really easy to create specific experiences when you have a complicated product, the workflows tool is way better than any competitors. Super easy to use and manage your conversation workload. Our agents really enjoy using it and much prefer it to the tool we used previously. AI agent running off your knowledge base is super handy - we only need to update our product info in one place Support are super helpful and can answer really technically complex questions, which is fab Lots of options for building reports
TH
Thijs H.
12/02/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Scalable tool for giving in-context communication

|Intercom
Outbound tooling that allows for direct 'in-context' communication. The possibilities to give your customer the context/support they need at the point where they need it, allows for a smooth and effortless experience for your end-user. In combination with the omni-support channels, I think it is a very complete product.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011