Intercom, Inc.
3,208 reviews
- 1 profiles
- 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
Customerly
Product Description
Intercom, Inc. Reviews
DM
Dejan M.
Support tool for IT admins to customize the platform, hoping for more features, better ticketing.
Intercom is ultimately the best support tool I have worked with (previously used Zendesk and Salesforce). It’s hard to give specific examples, but it’s the platform as a whole that makes it so easy to navigate through the entire help center and help desk. You can easily gain insight into your colleagues and their workload, and it offers a vast number of native features that customer service representatives would typically request. As an administrator, I’m a huge fan. We came from Salesforce, where every desired system change felt like a major operation requiring coding skills. Their entire focus on AI is also perfectly aligned with the direction we want to take with our help center.
IP
Ignacio P.
very useful and easy to implement
I've been using Intercom for a few years now and it has been an essential tool for our customer support and communication needs. The platform is very user-friendly and easy to navigate, which makes it easy for anyone on our team to use.
One of the things I appreciate most about Intercom is how versatile it is. We use it for a variety of purposes, including live chat, in-app messaging, and surveys.
The customer support team at Intercom is also top-notch. They are very responsive and always willing to help troubleshoot any issues we may have. Additionally, Intercom's vast knowledge base and community forum are excellent resources for learning more about the platform and its capabilities.
Overall, I would highly recommend Intercom to any business looking for a comprehensive communication and support solution. Its ease of use, versatility, and excellent customer support make it a valuable tool for any team.
TK
Tomasz K.
Intercom is the best support tool
What I like about Intercom is that it’s intuitive, and in just a second, I can reach my customers in various ways.
About
What is Intercom, Inc.?
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Details
Year Founded
2011
Website
www.intercom.comHunting for software insights?
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