Product Avatar Image

Intercom, Inc.

Show rating breakdown
3,208 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
Product Avatar Image
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

Product Fruits

123 reviews

Product Description

Product Fruits let you easily add INTERACTIVE TOURS, WALKTHROUGHS, and TIPS in your app while giving your users the option to send you their FEEDBACK. All this is possible in an easy to use editor, no coding is needed. Whether you have a small but dynamic startup with an innovative application or you are a big company providing complex enterprise solutions - we guarantee, that Product Fruits will dramatically increase your revenues and cut costs. You will increase conversions from free trial users to paying customers, increase the in-app upsells, boost customer engagement and improve the user experience of your application. Your revenues increase. You will reduce the costs for boarding and customer care while saving your IT budgets. Your costs decrease. New users will be able to easier navigate your app and won't quit the free trial just because they didn't understand something fast enough. Current users will be more satisfied and happy, as you inform them about cool updates, share tips and tricks, invite them to webinars and discuss their feedback. The content, created via Product Fruits, can be easily added to any web app by anyone. No coding skills are necessary.

Profile Name

Star Rating

2474
676
107
40
41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
676
107
40
41
MM
Mel M.
01/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Support Machine

Intercom is pretty much the only software needed by our Support department. The system basically has a built-in workflow so that your Help Center documentation works with your Coversation and live support team. This then integrates with the Dev team's software, making it a one-stop shop for all resources and parties involved. We are getting close to taking advantage of all the new AI features, but know that that won't be such a huge challenge because it feeds off the content that we already have in the system. We know that the AI features are a great tool because as a customer of Intercom, I can see how their support has already improved. The fact that you can customize and build automation as needed is incredible and has helped keep our customers happy. Retention rates I'm sure have improved because of the automated responses and workflow in Intercom. It's a monster system that pretty much offers everything you need and more.
Abby M.
AM
Abby M.
01/13/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Intercom Review

The impact of FIN AI has had a significant and immediate effect which helps us to construct emails professionally.
JL
Jordan L.
01/09/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Excellent! We mainly leverage the FIN AI tool but the program is great.

FIN AI is incredible! It's had a positive, immediate, material impact on our CS operations.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011