Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future. The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer. Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves.

The app is very user friendly , help me to achieve the goals for my company

Its a bit tough as you are new to it but once you get it know each other its smooth as it could be.