First I want to say that UI is very simple and perfect for any IT savvy guy. This management software is suitable for businesses of all sizes. This tool is equipped with robust features to manage the end-to-end customer agents’ operations. Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools.

It is very useful and easy to handle, its ticket management system and the tracking of interactions is very fluid. It also allows us to carry out a multichannel communication expanding the possibilities of use. It can be integrated with Slack and that makes it more powerful since it allows managing communications in a comprehensive way.

Azuredesk is quite economical and provides a free plan for up to three agents. It has email integration and allows multi-channel communication. It provides ticket management as well. It provides built-in email templates too that you can easily edit and forward to your clients.