I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone.

A robust and efficient ticket management system Like the cool feature of converting mails into tickets which is very beneficial Capability of integrating with different apps

It has very great features like Unlimited mailbox storage Great ticket management system Support center which can handle several customer questions on its own Reporting system which is par better than any other software in competition