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Incident IQ

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216 reviews
  • 3 profiles
  • 6 categories
Average star rating
4.6
Serving customers since
2016

Profile Name

Star Rating

167
49
3
0
0

Incident IQ Reviews

Review Filters
Profile Name
Star Rating
167
49
3
0
0
Jairo R.
JR
Jairo R.
02/14/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very effective and user friendly ticketing system

The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know.
Sandra A.
SA
Sandra A.
02/06/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Incident IQ has many features and is easily accessible.

What is most helpful are the numerous options and helpful tips. There are also trending articles that can be read. My courses and classes are also at my fingertips.
Anil B.
AB
Anil B.
01/08/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Streamlining our school IT department

Combining our ticketing system and our asset management system has been a great help to our department. Many of the automations and rules within the sytem have helped to gaurantee that many of our processes are not missed from human error. This has helped with the check in/check out process with our assets to insure that our data is correct.

About

Contact

HQ Location:
Atlanta, Georgia

Social

@IncidentIQ

What is Incident IQ?

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.

Details

Year Founded
2016