It's very easy to use, both for the people in the field and account management behind the scenes. It's also flexible in how you can collect leads (QR code scanning, business card scanning and manual data entry). Customer service is responsive and knowledgeable. Great team.
iCapture is hands down one of the easiest products to use. The product easily integrates into SFDC and we were able to connect the two over a single 20 minute call. We had some initial issues that were resolved instantly because the customer support team at iCapture is second to none. The product functionality is super simple and easy to use. We looked at other competitors and the products were too confusing and priced way higher.
After researching into this, I'm glad we finally decided to implement this at our tradeshows. It has streamlined our process for capturing leads and minimized the additional work we do tied to lead entry. It was easy to use and train our team and quick integration with our CRM. We've now used it at all our large tradeshows and can't wait to see what new features they come out with.
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