Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
Once you get through the complicated set up process it works fine and does the job. I cant say there is anything specific about it that I love. It seems there are a small handful of companies that provide this type of service. So like the water bill.... its essential but nothing special.
It is a close contest between iATS being the lowest cost processing tool and it being extremely easy to use. When I have had to make changes even to donor's accounts, it has been easy and iATS has always been able to answer questions immediately.
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