Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
Integration with SalesForce. A la carte payment processing inside SalesForce is quick and easy.
Customer support is pretty quick to respond and usually has a solution for a problem.
We rarely have an issue logging into the system so its uptime is very good.
I like the iATS extension for CiviCRM and how it works with iATS. We get to control the way we process recurring payments and integrate with a great provider.
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