Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
The program is very web-friendly, works well for our events, gives online payment option which reduces the amount of cash we have to handle during events.
I've been using and recommending iATS to nonprofits as I work on their websites using either CiviCRM for memberships or Drupal Commerce for sales. It's simple to set up, more cost effective for nonprofits and charities and the support is excellent. The CiviCRM integration is very well supported by both iATS and the community members who maintain it. iATS is also very supportive of the CiviCRM community.
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