Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
It is really easy to transition to IATS payments. Their set up fees are minimal and it's very fast. If you have recurring donors, they work with you to transition the credit card information and set it up seamlessly in their system.
Refund process. Reports are easy. Back-end is user-friendly. The self-service features are good. Lot of options is great but don't always working well. Downloading the journals is easy. Multiple accounts is good.
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