The ease of use and updates that make things easier in great! It is not easy to find products that continue to improve and don't introduce changes that make the product worse to use.

It is great for internal use to share SOP and other information needed to manage client informations for MSPs. Intergrations with most PSA make it easy to keep information synced across multiple platforms. Everyday use from computer or mobile app for all technicans makes this an ideal and needed toolset. Customer support is always quick to respond and aid in any implementation.

The customization is very extensive and the platform is very user friendly while having a lot of options.