As a small IT system house in Germany, we have long been faced with the problem of organising our IT documentation properly. We had previously been using a combination of OneNote and Excel to help us - quite a mess, to be honest. There was not only a lack of structure, but also a lack of security. Not to mention the fact that team collaboration was often more frustrating than fun. Documents were difficult to find, current versions were often overwritten, and sometimes you simply had the feeling that you were spending more time searching for information than actually working.
Then we came across Hudu - and what can I say? It changed everything. For a small team like ours, Hudu is a real game changer. Suddenly everything has its place, and in a way that is not only logical but also visually appealing. The clear structures and the ability to find any relevant information with just a few clicks have made our day-to-day work incredibly easy. The customer documentation in particular is now not only complete, but also centrally available. This saves us time and enables us to process customer enquiries faster and more efficiently.
A real advantage of Hudu is its integration into existing systems, such as our ticket system. Alerts can be forwarded directly, which helps us a lot in our day-to-day work. The ability to control authorisations at a fine granular level is also a real plus point. Everyone in the team sees exactly what they need to see - and nothing more. This keeps sensitive data protected and creates a good sense of control and overview.
Overall, Hudu has revolutionised the way we work. The days of searching and clutter are a thing of the past, and we now have a documentation solution that is perfectly tailored to the needs of a small team. With a few small adjustments it would be even better - but even as it is, we are absolutely convinced. If you are an IT service provider still working with Excel and the like, you should definitely take a look at Hudu. It's worth it!
JT
Jonathan T.
Pastor at West Point Christian Church; Support Technician at Concentus
Hudu is the modern documentation tool for managing IT, enabling companies to streamline IT operations, improve the efficiency of staff, and drive growth for the company.
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