There are many products/services in the error reporting space that all do similar things. The thing that sets Honeybadger apart is the support. The product generally "just works" but whenever you need support, they are super responsive and want to help solve the issue.

The business value that Honeybadger provides is fairly simple: it aggregates error reports and collects additional context about those errors in an easy-to-consume web interface. It provides tools for unobtrusive integration with codebases, and features to manage the complexity of a firehose of automated error reports (merging duplicate errors, searching for specific occurrences within a particular fault, linking to Github issues etc. ). It does all of this well, without getting in the way. The *best* thing about honeybadger, however, is their team. On at least 3 separate occasions, I've contacted their support with an issue that seems fairly specific to my own workflow (mostly hoping for advice), and within a day or two they've deployed a change to the product to better support those needs (or fix an edge case bug that I happened to trip over). I've never felt more valued as a customer in my professional life, and each time it's ended up saving me a huge amount of time in the long run. Even if another error aggregator offered more features, I'd still choose honeybadger for that reason alone. They're in it to help, and that shows up in their actions. o7 Honeybadger team!

I have used Honeybadger in every product I've launched, and every business I've been a part of. I love how easy it is to configure and start using, and how their product tiers allow me to get started easily and scale as I go. Most of all, I love how Honeybadger instantly alerts me via Email & Slack whenever a customer encounters a problem in my product. This gives me all the details I need about what happened and who had a problem, so I can quickly resolve it and let them know - all before they file a support ticket!