Great for customer support efficiency within a start up.

Helprace is a great SaaS customer service solution that doesn't take much effort to start using. As a result, it's perfect for small to medium sized IT departments and depending on your requirements, can be used company-wide. Although it takes some time in getting used to, I love the filters and their ability to single out tickets I need right there and then. I can simply pull up all tickets with a certain property and that really speeds up our workflows. This is probably my most favorite feature. - Love the macros, filters and other shortcuts that make ticketing a breeze. Smart spam system. - Easy email integration and logically set up ticketing interface, good for those coming in from email. - Ticket activity feed shows what the ticket's been through since creation (triggers, notifications, who worked on it, etc).

The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.