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Help Desk Technology Corporation

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11 reviews
  • 1 profiles
  • 2 categories
Average star rating
3.3
Serving customers since
1993
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Serviceaide ChangeGear

99 reviews

Product Description

Serviceaide ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

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Help Desk Technology Corporation Reviews

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SC
Stephanie C.
12/24/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Confusing Service Requests

I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer support. The initial implementation poses some difficulties users tend to become more hectic with it after a use.
EC
Eleanor C.
12/15/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

ServicePRO makes it difficult to submit and manage tickets

I find ServicePRO to be a cumbersome tool, for scheduling and dispatching support staff to assist customers. There are performance issues when adding features the system generally does not work well. The implementation process is also tough.
Sam M.
SM
Sam M.
12/01/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

ServicePRO

At my company we work on service, and reviewed ServicePRO for our application.

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HQ Location:
Oakville, Canada

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@servicePROnews

What is Help Desk Technology Corporation?

Help Desk Technology / Zunaso is a leading provider of enterprise software solutions, with more than 25 years of experience working with customers across various industries including healthcare, manufacturing, education, and government. We deliver maximum productivity and efficiency to our customers cost-effectively. Our mission is to create business software solutions that empower our customers to achieve more. We are customer-centric and meet the needs of our clients through collaboration and teamwork. We value Integrity, Customer Service, Accountability, and Collaboration.

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Year Founded
1993