Helcim allows me to do business the way I need to and all of the options for taking payments from customers make it user-friendly for my clients as well.

It was an easy setup process and the onboarding was great. After that it was a nightmare.

As a medium-sized healthcare non-profit, their fee rates for us are fantastic. Their "Merchant Experience Agents" always work hard to solve issues but often struggle to come up with working solutions for more complex issues due to what seems to be a lack of communication with the dev teams on how the system works. We had been given two or three solutions on a few different issues, most of which did not work as intended. With that in mind, our use case is different than most small businesses, so the problems we are running into are probably not typical. All in all, we have found solutions around Helcim's shortcomings thanks to the strengths of our development and IT teams, combined with the quality of Helcim's support team. Helcim would be a great fit if we were smaller. If your business is like ours, with ten (10) employees or separate locations that will need the ability to run cards and require individual reporting, I strongly advise considering other payment processors unless your company has the skill and time to create workarounds for some of their broken/buggy features. Ultimately though, the long-term savings are worth the short-term trouble and additional workload.