We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved.

Minutes to set up and start gathering feedback. Ability to tailor questions for employees.

I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed.