GuideIT

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Our Service Desk solutions provide technical and clinical support to create an exceptional end-user experience. We meet your performance metrics while delivering a variable, optimized cost structure. High Availability: US Based agents available whenever you need support, using the most convenient channel, and scaling to meet your business's demands. Improved Visibility Across all of IT: By filtering all items through the IT Service Desk, the ability to see trends and shift from reactive to proactive resolution. Customer Centricity: Service built upon how best to serve your customers. VIP, Physician, and other role-based workflows can be executed to maximize customer satisfaction. Continual Service Improvements: Focus in process, knowledge and technology improvements to realize better business outcomes over time.