Emilia gives the type of direction that I need to hear, based on her knowledge and expertise in the field, as a woman, working mother, and aspiring leader. She is plugged into so many areas of CS, friends with the biggest CS leaders in the industry, and is able to use this to help frame what it takes to be successful in the industry. I love her compassion for my personal situation, the care she takes to fully understand the impact it has on me, and the thought that goes in to why she makes her recommendations. I feel she is truly rooting for me.

Emilia has a wealth of experience in Customer Success. She has years of operational and strategic experience at all levels of rapidly growing organizations from Manager and Director to VP and CCO. Emilia not only brings sound CS strategy and best practices into an organization, but she knows how to operationalize them through processes, templates and technology.

Paul is a brilliant mentor with a contagious positive attitude and a vast breadth of experience and knowledge to share. I have built and scaled the CS function in a few early-stage technology startups, so I feel confident in my own knowledge and experience. Still, I knew I had weak spots, and once we started working together Paul taught me to more efficiently and confidently fast track my own assessment of a challenge and determine the right path forward. Paul is a great listener, motivator, and truth-finder who knows how to ask insightful questions that help me clarify my thinking when I feel stuck, or to shift my perspective when I'm focused on the wrong thing. Because Paul has so much experience in Customer Success and consultative services, he's an encyclopedia of information and is truly happy to share it. Paul has been such an asset to me and helped me improve my ability to manage-up, level up as a leader, and become a better CS strategist. I can't thank you enough, Paul!