Versatile, many ways to accomplish tasks. Quick and accessible from anywhere with a secure connection. It's been 4 years since I used a student management system, but this one is super easy to pick up, and the support is top-notch. There are training videos, there are tons of help articles, and the database is easily searchable. Asking for help is quick and easy, even though I haven't had to do it yet. I'm setting up for a school year, in it for hours a day, and have not had to reach out to support since I got access. Love love LOVE that I can filter in Gradelink then export practically anything to Excel to fold, twist, mutilate the data however I need.
Reliability and Support is phenomenal! When I started off, everything was explained so well to me by Tyler. Later, Vince literally held my hand and got my school site up. He was exceptionally patient, easy to work with and responsive. Many times when I sent him an e-mail, it was at night - and he still responded or followed up with a call. I can not say enough about how solution-driven he is - I was completely blown away by the initiative that he took in creating opportunities for our school to solve problems that on the surface seemed difficult. As I got started with the actually implementing Gradelink, Axel was just as responsive and worked very fast to get us up and running. It seems to me that this company just has the best employees all around!
We really trust Gradelink, as they previously hosted our old site and always do a great job with our school package we have through them. Since we knew we were overdue for an updated website, it was an automatic choice for us to ask Gradelink to handle the design. We are so thrilled with our new website! It is so much cleaner, fresher, user-friendly, precise and engaging. Vince helped us take the next best steps and continues to assure us beyond the finished product, which demonstrates outstanding customer service. Vince was absolutely phenomenal! So very patient, detail-oriented, honest, attentive and kind—he went above and beyond to make sure we were satisfied with the final product and that we felt comfortable to collaborate and share our ideas and needs during the building process. Our site needed so much work, and he was always very gracious in our planning meetings. His expertise was so evident and he worked extremely hard to ensure our satisfaction. Vince’s genuine excitement about our website project was also evident and helped spur us along when we needed to envision our future site. We are so grateful for Vince and Gradelink!
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