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Gorgias

Show rating breakdown
4.6 out of 5 stars
511 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

388
112
16
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
388
112
16
2
2
Jake M.
JM
Jake M.
04/30/2022
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fluid communications across all channels

|Gorgias
Integrates easily with Shopify, email, chat, phone, and all of our social media. Setting up rules and macros makes answering common questions quick and easy to allow more time to handle difficult customers
Ciera A.
CA
Ciera A.
04/29/2022
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Very pleased with Gorgias - Fantastic training modules available!

|Gorgias
Your trainings were amazing! I loved the visual, audio and example and click-through options. I love the Shopify integration. Overall the setup isn't my favorite, but that might be how our team has things organized. Maybe example templates for organization and which folders to have and make would be helpful? The person who set ours up made it chaos and now they won't let us change it. I think some direction in the beginning for them would have been helpful.
DM
Daniel M.
04/29/2022
Validated Reviewer
Review source: Seller invite
Incentivized Review

It was smooth and intuitive

|Gorgias
How easy it is to navigate the platform!

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015