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Gorgias

Show rating breakdown
4.6 out of 5 stars
511 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

388
112
16
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
388
112
16
2
2
Jesper f.
JF
Jesper f.
12/11/2023
Validated Reviewer
Review source: Organic

Sends spam constantly

|Gorgias
Tries to be helpful in their spam emails I think
Adrian R.
AR
Adrian R.
Customer Experience Representative at Ben Soleimani
11/01/2023
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy to use!

|Gorgias
Great way to communicate with customers and provide management with reporting.
Chin J.
CJ
Chin J.
09/01/2023
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Integrations & Functionality across channels works well!

|Gorgias
It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their order stragiht from the Gorgias widget that located on our website, we can also initaite actions like track, cancel, refund seamless on Gorgias portal itself. Next shoutout will be the categorizes of chats, wow! Is the best!

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015