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Gorgias

Show rating breakdown
4.6 out of 5 stars
511 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

388
112
16
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
388
112
16
2
2
Ramiro T.
RT
Ramiro T.
Digital marketing and ecommerce specialist
08/30/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Good platform

|Gorgias
It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn.
Ellie P.
EP
Ellie P.
08/16/2024
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Gorgias makes everyday easier

|Gorgias
Gorgias helps make complex customer service situations super straightforward. It also makes all those easy tickets that just eat up time, simple with macros and automation.
Christyl Faith G.
CG
Christyl Faith G.
Customer Service, Sales Rep & Virtual Property Management
07/24/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

CRM for Ecommerce

|Gorgias
I have been using Gorgias CRM for the past nine months, and it has significantly improved our customer support operations. Gorgias integrates seamlessly with multiple communication channels such as email, social media, and live chat, allowing us to manage all customer interactions in one place. This has greatly reduced the time spent switching between platforms. The automation features and macros are a game-changer. We can set up automated responses and workflows for common queries, which has increased our team's efficiency and allowed us to focus on more complex customer issues.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015