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Gorgias

Show rating breakdown
4.6 out of 5 stars
549 reviews
  • 1 profiles
  • 11 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

407
121
17
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
407
121
17
2
2
KC
Karolina C.
03/31/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Seamless Shopify Integration and Powerful AI in the Gorgias Dashboard

|Gorgias
The AI features and being able to manage orders right in the Gorgias dashboard. It integrates with Shopify seamlessly and allows us to do everything we need to without leaving the app. Nothing has broken on us yet and the performance of the app has been interrupted.
Jack C.
JC
Jack C.
03/16/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive and Affordable with Seamless Shopify Integration

|Gorgias
I really appreciate how Gorgias functions as a full customer service platform, allowing us to manage email, chat, and help desk activities in one place. It has been incredibly beneficial having a centralized knowledge base. I love how well Gorgias integrates with Shopify, which means we no longer have to switch back and forth between Shopify Admin and our customer service tool, thanks to the integration and custom macros. Additionally, the whole system is very intuitive to use. Gorgias also stands out because it's a lot more affordable than our previous solution.
BB
Brad B.
03/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Team Support, Responsive Product Improvements, and Easy Multi-Account Management

|Gorgias
The support I receive from Alex Theodore and the rest of the gorgias team is great. It feels like Gorgias listens to product, process improvement ideas and integrates them. I manage 7 different Gorgias accounts and find it easy to move back and forth between accounts.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015