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Gorgias

Show rating breakdown
4.6 out of 5 stars
511 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.6
Serving customers since
2015

Profile Name

Star Rating

388
112
16
2
2

Gorgias Reviews

Review Filters
Profile Name
Star Rating
388
112
16
2
2
Abe G.
AG
Abe G.
01/07/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Simple but powerful - with a great support team and product development

|Gorgias
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgias support team is quick to help whenever there are questions. features continue to be added to the platform, which in turn increases usage rates across the team!
Josh F.
JF
Josh F.
Warehouse Manager at Constantly Varied Gear
01/07/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Excellent for Customer Support

|Gorgias
Easy to provide customer support - super friendly and easy to use software
Jessie H.
JH
Jessie H.
Customer Experience Manager at MUD\WTR
12/27/2024
Validated Reviewer
Review source: Organic

The Ultimate Customer Support Platform

|Gorgias
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chat bot, all in one place. One of the features I appreciate most is the centralized inbox. It allows our team to respond to emails and social media posts without switching between platforms, which saves so much time and eliminates the risk of missing messages. The tagging and automation features are also incredibly helpful for prioritizing tasks and responding to common inquiries efficiently. Gorgias is intuitive and easy to navigate, even for new team members. Its integration with our existing tools was seamless, and the customization options mean we can tailor the platform to meet our specific needs.

About

Contact

HQ Location:
San Francisco, California

Social

@gorgiasio

What is Gorgias?

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 015, Gorgias began as a two-person team and has grown to more than 50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Details

Year Founded
2015