We utilize Rafiki to capture orders and for quality assurance for our 50 salespersons. It allows new representatives an opportunity to learn from their calls while veteran staff are able to assist more clients, more accurately. From a management perspective, I could not assist/teach the number of salespersons adequately without Rafiki capturing those business opportunities and buying signals.

I recently subscribed to Rafiki after trialing it with my Support team. The AI transcripts are fantastic but the piece that excites me the most is their scorecards, which rates calls based on criteria and questions I can tailor to my needs. The scorecards have allowed me to quickly review calls at a high level while also providing me insights whenever I need to drill into a specific call for more training or review, saving me time and allowing me to focus my attention where it's needed most.

We were doing a research on tools for recording our calls and Rafiki, though it ended up on our shortlist quite ocasionaly, quickly became a leader. It has everything you need. It may not look as fancy or be as 'hyped' as others, but that's not why I'm here. The interface is clear, and it has a bunch of nice features like built-in translation or the ability to create short video snippets, integration with our CRM. The price is reasonable, one of the best on the market. But what really makes them stand out is their support. I always look for ways to improve processes and make the perfect, so I was very pleasantly surprised that for any question or idea - I could get a detailed and comprehensive response in just a few hours. The guys at Rafiki are trully open to answer any question and discuss any idea. That's exactly how I expect 'service' to be nowadays.