Futr is an agile organisation. They assigned a Customer Success manager who has worked closely with us to implement and adapt the product to meet our needs.

Easy to use and configure - allows multiple team members to review transcripts and keep the question library updated. Having a chatbot that is clunky or difficult to maintain would make it less likely to stay relevant so this is an important factor for me. Excellent support from account team - we have regular calls with our colleagues at Futr to discuss performance and ideas for improving usage and confidence rates. Always positive and focused on making the experience better for both ourselves and the end-users.

The Futr chatbot tool is intuitive and functional. The team is reactive to questions and feedback and open to ideas for future development.