I've talked to several HR teams who struggle with their HRIS provider's customer support. Fuse provides that missing customer support link between the developer and the end-user, which is vital to getting your money's worth out of the software. Prior to working with Fuse, we had been with another company with the same platform. We had only been using the system for timesheets and payroll and had no idea what the full system could do. The Fuse support team recognized this and worked with me to maximize the system's full potential. They met with me one-on-one to get my system up and running effectively and customized it based on my workflows and policies. We now use it for all our Performance, Applicant Tracking, Employee Hub, Benefits, and Compensation. It's a one-stop shop for our employees. I feel competent and well trained on all the systems to change and /or fix any issues that arise. But if I need help, the response time on support tickets is fast and thorough.

The support given by Fuse supersedes five star! Emails are answered timely and phone calls are almost always answered and if not return calls happen within the hour. Implementation was easy with the guidance of their support staff and project management team.

I appreciated their guide for ACA reporting. To mention another positive, I thought their reports function provided enough customizing that I could make reports that told me exactly what I needed. And in my experience there was 1 Implementation consultant that was very supportive when I had questions.